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Returns and Refund policy

Returns policy

We aim to meet the Distance Selling Regulations and every customer has the right to cancel their order within 7 days of receiving their goods. If you wish to cancel your order please use our website enquiry form as soon as possible, but at the latest within 7 days of receiving your goods. If the goods had already been dispatched, you must return them as soon as possible to the address below.

If you are unhappy with your purchase, you can return it to us in its original condition and packing, unopened and any seals, shrink-wrap etc intact, within 14 days of the date you received the item, and we will issue a refund for the purchase price of the item(s).

Items for return must be unused, in their original packaging and must be accompanied by the original delivery note. This does not apply in the case of faulty goods.

Please note we can only accept the return of opened items if they are faulty.

Return Address

Customers must send their return goods, with a covering letter and original delivery note to:

Shop Returns
London Bus Museum
Cobham Hall
Brooklands Road
KT13 0QS

We recommend that you send goods by recorded delivery.


Refunds (excluding delivery charge) will be made by the method you originally used for the purchase. ie WorldPay or cheque.

Nothing in these conditions affects your statutory rights as a consumer.

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